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A: Bio-Well is available now. Click here to purchase a device.
A: Contact online, by email or by phone to:
A: You can view our Privacy Policy here.
A: Orders originating from U.S. warehouse are shipped via Fed Ex per the customer’s choice: Ground, 2-Day, or Next Day (where available). However, we may arrange for additional methods, if available.
B: Orders handled by Authorized Distributor may be available locally and delivery options are coordinated.
A: Yes, we ship internationally to most countries. Please ask for options
A: Unfortunately, you cannot change your shipping address after your order has been submitted. Orders with physical shipments are immediately sent for fulfillment in the system can no longer retrieve or change them.
A: Shipping costs vary as they are based on weight, geographic location, and shipping speed.
A: We accept bank transfers, PayPal, Visa, MasterCard, American Express and Discover.
A: Yes, we charge sales tax for orders shipping to Colorado, Ohio and New York. International orders are due to importing taxes.
A: Duties and taxes are assessed by customs. We cannot tell you in advance what these fees might be nor do we assume any responsibility for these fees. You will be responsible for these fees and notified of the amount due at the time of delivery.
A: Our hardware warranty covers manufacturing defects for a period of 24 months from the date the product is shipped. Each Bio-Well GDV Camera includes a Passport card, located in the box, which details product information and the warranty start date.
A: Returns and exchanges are determined on a case-by-case basis depending on circumstances. We follow the return/exchange policy in every country according to local laws and regulations.
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